Our Team

The people who keep every stay ready and every owner informed.

Who are we?

Operations, guest care, and revenue sit under one roof — so a stay in Puerto Vallarta is held to the same standard as a stay anywhere else we manage in Mexico.

Estefany Tamayo

Estefany Tamayo

Finance Manager

Estefany serves as the Finance Manager for MonyxBnB and Monyx Group, leading the organization’s financial strategy, accounting operations, and fiscal planning across its real estate and hospitality portfolio. In this role, she oversees revenue management, budgeting, financial reporting, and operational optimization to ensure sustainable growth and financial health across all property operations.

Her professional background began with a degree in Economics and Finance from Universidad Iberoamericana Puebla, complemented by a Financial Advisor certification endorsed by the Mexican Stock Exchange (BMV). This established a solid technical foundation in financial analysis, capital markets, and wealth management.

To expand her global business acumen, she completed a postgraduate program in Business Management at Greystone College in Toronto, honing her expertise in strategic planning, corporate administration, accounting principles, and operational leadership.

Through this multidisciplinary trajectory, Estefany seamlessly integrates rigorous financial acumen with practical operational execution in the vacation rental and hotel management landscape. At MonyxBnB and Monyx Group, she leverages her experience to drive data-backed decision-making, streamline financial processes, and maximize asset yield for property partners and stakeholders.

Jessica Gallo

Jessica Gallo

Executive Assistant and Head of Social Media

Jessica serves as the Executive Assistant and Head of Social Media at MonyxBnB, where she plays a pivotal role in streamlining executive operations, enhancing brand presence, and driving seamless communication across digital channels and daily business functions.

A bilingual administrative and operations professional with five years of experience across administration, customer service, hospitality, and property management, Jessica brings a versatile, hands-on skill set to the team. Prior to joining MonyxBnB, she worked across various sectors of the hospitality and business industries in both Mexico and the United States. Throughout her career, she has overseen property operations, coordinated maintenance and property inspections, managed complex schedules and records, and delivered high-touch guest and client support. Her ability to collaborate effectively with property owners, vendors, and cross-functional teams ensures that operations consistently run smoothly and efficiently.

Her international experience has fostered exceptional adaptability, independence, and the agility needed to thrive in fast-paced environments. Jessica is driven by a passion for organization, proactive problem-solving, team collaboration, and developing practical solutions to optimize workflows and guest experiences.

Originally from Puerto Vallarta, Jessica graduated with first-in-class academic honors from Colegio México Americano. She is fully fluent in Spanish and English and holds an advanced-level English certification from San Diego State University.

At MonyxBnB, Jessica continues to contribute her operational expertise, creative perspective, and leadership to elevate brand engagement and operational excellence across the organization.

Alejandra Hernandez

Alejandra Hernandez

Operations Assistant Manager

Alejandra serves as the Operations Assistant Manager at MonyxBnB, where she leads housekeeping operations, maintenance coordination, and owner communications. In this key leadership role, she oversees day-to-day property logistics to ensure every unit meets the highest standards of cleanliness, functionality, and guest readiness, while maintaining transparent, trust-based relationships with property owners.

Her foundation in hospitality and property operations began in Puerto Vallarta, where she graduated from CEUArkos University. Prior to joining MonyxBnB, Alejandra refined her operational and administrative expertise working with other established property management companies in the region, holding roles as an Owner Services Assistant and Property Manager Assistant.

These experiences provided her with deep insights into the local rental market, proactive property upkeep, and the nuanced needs of real estate investors and homeowners. At MonyxBnB, Alejandra combines hands-on field oversight with organized communication, ensuring smooth operational workflows, rapid response to maintenance needs, and consistently exceptional service for both guests and property partners.

Mariana Applegate

Mariana Applegate

Guest Services and Reservations

Mariana serves as the Guest Services and Reservations Ambassador at MonyxBnB, dedicated to delivering seamless booking journeys and memorable stay experiences for guests, alongside transparent, proactive communication for property owners.

Driven by a passion for operational excellence and premium customer service, Mariana brings a proven track record in hospitality and real estate management. Prior to joining MonyxBnB, she supervised portfolios of more than 25 high-profile vacation rentals, coordinating multidisciplinary teams and refining operational workflows. Her background combines international guest relations, empathetic problem-solving, and strong vendor negotiations with short-term rental logistics and meticulous quality control.

Mariana studied Business Administration at UNE University and holds an advanced C1 English certification through Harmon Hall and PROULEX. At MonyxBnB, she leverages her bilingual communication skills, administrative rigor, and guest-first mindset to ensure every property operates at peak satisfaction and performance.

How can we help you?

Whether you own a home, you are planning a stay, or you refer owners for a living, there is a person on this team whose job is your next step.